Corporate
Delivery Policy
Delivery Cost
The standard cost for delivery is that of Euro 2.99 per delivery for all of Malta & Gozo. This is a standard fee for all orders that do not exceed 80 euros.
All orders that exceed 80 euros will qualify for FREE delivery.
Delivery Locations
We are able to deliver all over Malta & Gozo. For international orders (outside Malta & Gozo) you are required to get in touch and request a quote.
Our carriers are unable to deliver to PO Boxes, airports, hospitals and prisons. We will also at our discretion exclude delivery to any addresses which are considered to be insecure.
We are not liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
Delivery Services
Delivery will be to the address specified in your Order.
We offer a variety of delivery options but we shall have no liability for any delay or failure to deliver Product if the delay or failure is wholly or partially caused by circumstances beyond our control.
When placing an Order please bear in mind we are unable to deliver on Public Holidays and Orders placed on those days, or at busy periods may take longer to deliver.
Delivery in Malta usually takes around 3 to 4 working days.
For information on International deliveries, get in touch through our CONTACT US FORM specifying your location. We will then send you a quote.
We aim to meet these timescales but during busy periods (including sale) deliveries may take a little longer.
ALL deliveries will be made between 07:00 and 20:00 Monday-Friday (excluding Public Holidays).
International Delivery Services
Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside Malta may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the Products reach the destination country and these charges are your responsibility and must be paid by the recipient. We have no control over these charges and cannot tell you what the cost would be as customs policies and import duties vary from country to country.
In addition, some countries have import restrictions on certain Products or materials. you are responsible for determining whether there are any restrictions on delivery of our Products to your selected destination. you can contact your local customs office for assistance regarding these matters.
Delivery may be delayed by local customs because of this but this is out of our control.
Lost Parcels
If you paid for your delivery by a certain date or time and it does not arrive by that date, let us know and we will begin our missing parcels procedure. If you paid for standard delivery and your Order fails to arrive within 10 days (Malta & Gozo only) and 20 days (International) of despatch and you notify us. We will investigate your claim and if we are satisfied that the non-arrival of the Product(s) was attributable to us then a refund will be credited to the payment method which was Used to place the Order. Please note that we may refuse to make future deliveries to addresses that are considered to be insecure. In this event you will be contacted by our Customer Services Team and asked to provide an alternative delivery location for future Orders.
Consumer Contracts Regulations
You have 28 days from receipt of delivery to return the Product to us in its original condition.
Should you request a refund outside of these times then we may reject your refund request or chose to refund you directly to a gift card.
We will refund you within 14 days of receiving your returned Products. Provided the full Order is cancelled and returned, refunds will include any delivery cost you have paid to a maximum of the standard delivery rate
We may make a deduction from the refund for any damage to or unnecessary handling of the Products by you.
Returning Products
For reasons of health and hygiene, we cannot offer refunds on food, skincare and grooming products.
Please note that for any other Products, returns will only be accepted where the Products are returned unused and in their original packaging.
You can return Products in the following way:
- Products bought online can be returned at Beauty Hamlet Offices at 4, M.Perez D’Aleccio Street, Zurrieq.
- via your Postal Service
The refund of items purchased online can only be processed through the payment method used when you placed your order. The refund is completed automatically and you do not need to present your payment card. An email will be sent to the email address you used when placing your order within 24 hours to confirm the refund has been processed.
If you choose to return the products using your postal service, we do not cover the cost of postage.
Cancellation
You can cancel any of your current orders. If you wish to cancel an order please contact Beauty Hamlet Online Store by email on info@beautyhamlet.com